Online Business Manager for Physicians, Coaches & Service-Based Entrepreneurs
Get operational calm, clarity, and momentum without overwhelm.
Your Business Should Run Smoothly Without You Managing Every Detail
I bring structure to the backend through operational workflows, project leadership, and coordination across systems and people so the client experience stays strong from first inquiry to long-term retention.
One-time support to help you find the right VA.
Virtual Assistant Match helps you identify well-aligned candidates without the headache of screening and sourcing on your own. This is a one-time support service. No onboarding or ongoing management included.
Meet Laura Stevens
I help physician entrepreneurs and business owners move beyond pieced-together systems and reactive decision-making by providing steady operations leadership. As an Online Business Manager, I oversee and manage the backend of your business so it runs smoothly, consistently, and with far less dependence on you as it grows.
My work focuses on creating clarity and structure across your operations. That includes leading onboarding and operational workflows, managing projects and priorities, and ensuring your systems, team, and processes support the experience you want your clients to have. The goal is not just implementation, but a business that feels organized, intentional, and sustainable.
With decades of experience in healthcare, research, and digital operations, I’ve supported physician entrepreneurs through launches, growth phases, and operational clean-ups that allow them to scale without constant friction.
When I’m not leading operations, I’m slow-traveling with my husband and running my business remotely. Hopefully, from a location with a great view.
Let’s build something steady, sustainable, and designed to work for you!
My role is to lead and manage the operational side of your business so it functions smoothly without constant oversight from you.
The result is not just better systems, but a business that feels steadier, easier to manage, and built to support your long-term goals.
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Translate CEO vision into actionable plans
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Identify operational bottlenecks
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Maintain decision documentation and continuity
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Provide accountability and progress tracking
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Prepare CEO dashboards and updates
Operations Leadership
Operational coordination and support for small teams, including role clarity, workflow alignment, onboarding support, and project-based oversight. Focused on execution and alignment rather than HR or performance management.
Team Management
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Build SOPs and operations manuals
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Develop onboarding and offboarding systems
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Set up a project management tool or CRM
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Implement automations such as Zapier and CRM workflows
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Organize Google Drive and Dropbox
Systems and Operations
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Create KPI dashboards
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Monthly or quarterly performance reports
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Analyze retention and client progression
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Review team performance and time tracking
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Track funnel and operations data
Metrics and Reporting
Premium Add-On Services
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Lead magnets
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Email sequences such as welcome, nurture, or sales
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Landing page and sales page copy
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Funnel nurture content
Copywriting
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Full funnels built from scratch
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Evergreen funnel setup
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Lead magnet delivery systems
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CRM tagging and segmentation
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Automation setup
Funnel Building
What's not offered
To keep your operations strategic and focused, I do not provide:
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Email or calendar management
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Social media creation or scheduling
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Reels or video editing
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Canva design
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Personal tasks or travel booking
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Inbox or customer support
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Content scheduling
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Admin or VA-style tasks
Service Packages
Operations Oversight
This tier is designed for business owners who need help organizing their operations, clarifying priorities, and putting foundational structure in place without ongoing launch support or full-scale team management.
This package is ideal if your business feels functional but fragmented and you want it to run more smoothly with less effort on your part.
Operations & Systems
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Review and refinement of core workflows such as client onboarding, internal handoffs, and simple automations
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Hands-on systems cleanup or setup in tools like ClickUp, Asana, your CRM, HoneyBook, or similar platforms
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Organization of operational files and documentation tied to active initiatives
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Creation or refinement of SOPs for recurring processes that create friction
Project Coordination
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Light coordination and follow-through for one or two active initiatives at a time
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Timeline support and accountability to keep work moving forward
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Coordination across tools and people involved in the work without day-to-day task management
Operations Leadership & Decision Support
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Monthly priority-setting and sequencing to reduce overwhelm and misalignment
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Documentation of key decisions to support continuity and follow-through
$1,500–$2,000 per month
(3-month minimum engagement)
Operations Management + Launch Support
This tier is designed for business owners who need steady operational leadership and hands-on support as they grow. It is ideal for clients navigating active launches, new offers, or periods of increased complexity who want a trusted partner overseeing priorities, systems, and execution behind the scenes.
I take on a more embedded role in your business, helping you move important work forward without constant scrambling.
Operations Leadership
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Ongoing priority setting and sequencing
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Active management of multiple initiatives
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Oversight of systems, workflows, and handoffs
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Decision support as new challenges or opportunities arise
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Documentation related to systems, workflows, and initiatives to support clarity and follow-through
Launch Support
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Planning and coordination for one active launch at a time
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Timeline creation and milestone tracking
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Coordination across tools, team members, and deliverables
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Launch execution oversight to keep work moving forward
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Post-launch review and recommendations
Team Coordination and Support
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Ongoing coordination with a small team to support active initiatives and launches
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Clarifying roles, responsibilities, and handoffs
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Supporting onboarding of new team members related to current projects
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Acting as a point of operational alignment during busy periods
This package is best suited for established businesses navigating growth, launches, or periods of increased complexity.
Investment:
$3,000–$4,000 per month
(3-month minimum engagement)
FAQs
What tools do you work with?
I work across a range of platforms commonly used by physician entrepreneurs and service-based businesses, including Kajabi, MailerLite, ActiveCampaign, ConvertKit, Stripe, Acuity, Calendly, ClickUp, Asana, and Google Workspace.
My focus is not on any single tool, but on how your systems work together to support your operations. If you already have tools in place, I’ll assess and optimize what you’re using rather than forcing unnecessary changes.
Do you only work with physicians?
I specialize in working with physician entrepreneurs, physician consultants, and healthcare-adjacent businesses. That said, I also work with a small number of service-based entrepreneurs and consultants when the scope and values are a strong fit.
Do you offer retainers?
Yes. My core OBM work is offered on a retainer basis.
This provides predictability around support and cost, while allowing flexibility in how time and attention are applied month to month. Retainers are scoped in advance so you know what level of operational leadership to expect, without needing to manage hours or individual tasks.
What don’t you handle as an OBM?
I don't provide administrative or VA-style support such as inbox management, scheduling, social media management, content creation, or personal tasks.
What My Clients Say
Dr. Kara Pepper
Since Laura Stevens joined my practice nine months ago, my business has grown by 50%.
Laura is truly fearless, no task is too small for her to tackle, but where she really shines is in systems integration, research, copywriting, funnel building, and creating email chains and nurture sequences that deliver an irresistible customer experience. She has a natural gift for communication, which has been invaluable not only for patient satisfaction but also in helping me hire and expand our staff.
Her extensive experience with physician entrepreneurs, combined with her broad background across multiple realms of healthcare, brings unmatched expertise and understanding to everything she does. My business would not be where it is today without her support. I wholeheartedly recommend Laura to any entrepreneur who needs a highly skilled, reliable, and insightful right-hand woman.
Dr. Deepa Grandon
I have had the privilege of working with Laura since 2023. Laura is knowledgeable and practical.
She is one of my best investments in my business.
On several occasions, she has gone out of her way to help me out of a tight spot when other 3rd party providers have dropped the ball. She understands my brand voice very well, and her messages are engaging. She genuinely cares about my success and consistently delivers results-driven content that resonates with my audience.
Dr. Tom Davis
Superior Choice! Created the engagement to make my professional life easier and goal achieved. Prompt, conscientious, skilled, self-starter, creative fixer, active learner, collaborative, no drama, assertive in achieving your goals.
Paul Paiva
Laura was super professional, efficient, and friendly. I really the insights she gave me regarding how my business operates, and I incorporated some of those areas.
And she went above what was required in some ways, such as suggesting and creating some graphic images I needed for my branding. She was a valuable asset!
